What should I do if I have multiple accounts or cannot find my membership number?

If you have multiple accounts, use the membership-card number for the person or membership you want to access, then use the forgotten-password option.

If you cannot remember your membership number, complete as much of the relevant Contact Us form as possible and include your telephone number.

If you need a membership card, request one at reception. The FAQ currently lists the replacement-card charge as £5.75.